Complaints Policy

 If you are unhappy with any of  our services or feel we have breached our promise in any way and you wish to make a complaint, we would ask that you put your concerns, giving full details, in writing to Elida Svirca, Compliance Director. Email Address: 

If you prefer you can send us a message using the form below.

Royal Borough of Kington-Upon-Thames 

Address: Third Floor Guildhall High Street Kingston Upon Thames KT1 1EU


Care Quality Commission


Information Commissioner’s Office

Address: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF

T: 0303 123 1113 (local rate) or 01625 545 745 if you prefer to use a national rate number

F: 01625 524 510

We are committed to upholding best practice in all our activities. However fi you are unhappy with our activity or believe we have breached any guidelines or policies please tell us.


IMG CARE currently services three London Boroughs;

Royal Borough of Kingston

London Borough of Merton

London Borough of Sutton